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Digital Services within Reach

HSBC China has launched a series of new digital platforms, featuring a responsive, personalised public website, and convenient online and WeChat banking, all at your service for a more enjoyable multi-screen digital experience.

HSBC Mobile Banking

HSBC China mobile banking seeks to have more advanced features and services. At the meantime, it mainly focus on friendly user experience. It offers variety of services, including CNY / foreign currency transfer, investment and wealth management, credit card services, online smart agent "Xiao Feng" and so on. The goal is to assist you in easily and coveniently managing your personal account whenever and wherever you are. We believe it will be your professional, safe and convenient financial assistant.

We would also like to improve your browsing experience, meet your long-term requirements as well as adapt market trend/changes into our mobile banking by continuous enhancements and iterations. Recently, we have released lots of new features and services. Waiting for you to discover and experience them!

Online Reactivation for Dormant/Unclaimed Account

To easily manage your HSBC China accounts, if your account is dormant or unclaimed, you can log on mobile banking and go to “Local Accounts” page to quickly reactivate selected dormant or unclaimed account with easy steps*.

* For some special cases (for example, all your accounts are unclaimed), you still need to visit any branch with the passport or ID card you used to open the account to reactivate it.

Interbank Transfer in Real Time for Small Amount of Money

HSBC China has joined in “Electronic Banking Payment System”and mobile banking is now supporting real-time interbank transfer for small amounts in order to provide you more convenient transfer inward and outward services. Interbank CNY real-time transfer for no higher than CNY 50,000 will have free of charge and will not be restricted by weekend and holidays (except system or clearing maintenance). What’s more, simplified transfer information allow you to select bank name directly from bank list (within the same “Electronic Banking Payment System”). When transferring inward, you can now input either HSBC China card number or account number to easily complete transfer request.

View and Redeem Debit Card Points

If you are debit card customers, you can earn points by using debit card or participating activities. The points can be used to redeem gifts or get offers. If you are holding both debit card and credit card, you can acquire 2 types of points. Both points can be used together to apply for more delicate gifts and offers according to redemption rules.

HSBC “Step-up” Time Deposit Online Purchase

Want to have higher interest rate than that of HSBC’s board rate, but also want to early withdrawal? Go and purchase  HSBC “Step-up” Time Deposit on HSBC China mobile banking with easy steps. Having additional interest on the Top-up Amount for each term, more flexibility in interest settlement and minimum loss on early withdrawal, HSBC “Step-up” Time Deposit will be a good choice for your sound investment plan.

Go to “RMB Time Deposit Special Offer” page to discover more product information.

Structured Products Online Purchase

You can view and purchase structured products which are within selling period on HSBC China mobile banking. Different capital protection levels and diversified structure for investment return will support you to capture global opportunities and explore sound investment plans in your hand.

Go to “Structured Products” page to discover more information.

Track Home Mortgage Loan Application Process

You can easily track your home mortgage loan application process on HSBC China mobile banking, understand application status in time & support you to make “property dream" early come true.

Upgrade to full services of credit card

HSBC China mobile banking APP is upgrading into full services of credit cards after the release of credit card repayment and repayment setting features. Brand new interface, friendly user experience, easy registration process & one-stop services are tailor made for credit card customers.

If you are holding HSBC debit card or RMB deposit account, you can easily proceed repayment for your credit card as well as set auto-repayment by linking your HSBC debit card or RMB deposit account and selecting “full amount repayment” or “minimum amount repayment”.

After registering your credit card on HSBC China mobile banking, you can enjoy following credit card features:

  • Credit card online application & status tracking
  • Credit card activation
  • Statements inquiries
  • Credit card limit inquiries & temporary limit management
  • Installment application and management
  • Security management (e.g. Password Management, Affiliated Credit Card  Settings)
  • Temporary locks for different types of transactions on credit cards (Incl. transaction with card, transaction without card, ATM transaction & overseas transaction)
  • Online payment setting (used for payments via UnionPay channel)
  • E-points inquiries & best offers

View or Update Risk Profiler

If your "Risk Profiler" has been expired, or if your financial condition has been changed, now you can directly use mobile banking to view or update your risk profiler. HSBC China launched QDII Fund products on mobile banking in the beginning of July in 2017. If you realize that your risk profiler has been expired when you would like to transfer your QDII Fund products, now you can go through from updating risk profiler to transfer product one time instead of switching to personal online banking or going to sub-branch.

Manage Daily Transfer Limits

Nowadays, except going to personal online banking, you can also manage your daily transfer limits on mobile banking. It includes "transfer to my HSBC accounts" and "set daily limits by transfer type". 

Facial Recognition

If you would like to add new payee account on mobile banking, now you can use facial recognition to complete safety verification instead of using token. 

Online service smart agent – Xiao Feng

If you have any questions or want to know more about our services and products, you can click on customer service icon on top right of service landing pages or you can click on “Customer Service” button on “More” page. Our smart agent “Xiao Feng” will provide 7x24 online services for you.

3rd Party Payment with Password & SMS as authentication for small amount transfers

On our mobile banking, if you want to transfer RMB to other people and the daily accumulated amount is no higher than CNY 50,000, you can use "log-on password" along with “SMS verification code” as authentication.

My payee

The “My Payee” menu will be separated from other menus on our mobile banking.The change will make it easy for you to manage your transfer payee list. You can select “All” on the home page and then select “My Payee” to enter the payee list menu.

 

If you didn’t use HSBC China mobile banking, please scan QR code below.

HSBC China mobile banking App QR code

 

Please kindly note:
> APP is only available for iPhone 5S & IOS 10.1.1 and above version
> Android users can also download mobile banking APP on Chinese famous APP stores (incl. Tencent App Center, Baidu APP & Huawei App Store) by searching “HSBC China (汇丰银行)”

Contact us

General customers

400-820-3090

Please dial China country code +86 if you are calling from overseas

Make an appointment

Leave your contact details with us and we’ll be in touch in 2 business days

WeChat Service Account

HSBC China launched its own WeChat service account, where you can enjoy daily online banking services with access to your account anytime, anywhere.

HSBC China WeChat Service Account

Easy Account & Wealth Management

As soon as you link WeChat ID with your HSBC RMB deposit account, debit card and/or credit card, you can easily manage your account and enjoy following services:

  • View account balance in real-time and online reactivate your dormant or unclaimed account (except some special cases,  for example, all your accounts are unclaimed)
  • Purchase HSBC “Step-up” Time Deposit online, place a new term deposit or large-denomination certificates of deposit
  • Proceed foreign exchange solutions with competitive exchange rates
  • Understand “Overseas Investment Plan – QDII Offshore Fund” and directly purchase, transfer or redeem products on WeChat Service Account
  • Support interbank transfer in real time and with free of charge for no higher than RMB50,000. Use “log-on password” and “SMS verification code” as authentication if daily accumulated amount of RMB transfer to other people is no higher than RMB50,000.
  • Pay international institutions with quick and convenient way
  • View and redeem debit card points
HSBC  China WeChat Service Account  Credit Card

Various Credit Card Features

If you are holding HSBC China credit card, you can discover following credit card features after linking it with your WeChat ID:

  • Credit card statements inquiries
  • Credit card limit inquiries & temporary limit management
  • Credit card points inquiries & discounts
  • Installment application & management

If you don’t have HSBC credit card yet, you can apply credit card directly on WeChat Service Account, track application status and active your card.

HSBC  China WeChat Service Account Useful Tools  and  Latest Events/Info

Latest Events/Info & Useful Tools

You can stay informed about the latest products, wealth management, market events and trends through WeChat Service Account.

Our online useful tools includes mortgage calculator , deposit rates, foreign exchange rates, financial needs analysis and financial assets check tool, etc.

HSBC  China  WeChat Service Account  Online Smart Agent “Xiao Feng”

Online Smart Agent “Xiao Feng”

If you have any questions or you would like to know more information about features & info on our WeChat Service Account or about our services & products , you can directly send the message to our WeChat Service Account. Our online smart agent “Xiao Feng” will provide 7*24 full-day services for you. 

 

If you didn’t follow our WeChat Service Account yet, please scan QR code below to enjoy mobile experience!

HSBC China Wechat  Service  Account  QR

Contact us

General customers

400-820-3090

Please dial China country code +86 if you are calling from overseas

Make an appointment

Leave your contact details with us and we’ll be in touch in 2 business days

Online Banking

Manage your money online. Quick and simple, HSBC China Online Banking puts you in control of your accounts at all times. 

HSBC China Online Banking  Dormant/Unclaimed  Account

Online Reactivation for Dormant/Unclaimed Account

To easily manage your HSBC China accounts, if your account is dormant or unclaimed, you can log on online banking on top right to quickly reactivate it with easy steps.

* For some special cases (for example, all your accounts are unclaimed), you still need to visit any branch with the passport or ID card you used to open the account to reactivate it.

HSBC China Online Banking  Small Amount of  Money

Interbank Transfer in Real Time for Small Amount of Money

HSBC China has joined in “Electronic Banking Payment System”and online banking is now supporting real-time interbank transfer for small amounts in order to provide you more convenient transfer inward and outward services. Interbank CNY real-time transfer for no higher than CNY 50,000 will have free of charge and will not be restricted by weekend and holidays (except system or clearing maintenance). What’s more, simplified transfer information allow you to select bank name directly from bank list (within the same “Electronic Banking Payment System”). When transferring inward, you can now input either HSBC China card number or account number to easily complete transfer request.. 

HSBC China Online Banking Log-on

Easier Online Banking Log-on

Your log on process has now been streamlined. Upon your successful log on, you will be prompted to set up a new password, as well as two security questions if you had not set them up before. So from the next log on, you’ll just need to enter your new password in full*. If you’ve forgotten and locked your password, you can still log on using a security code. 

* You will still need your security device for some transactions like setting up a new payee or changing details. 

Protecting your financial security online is our top priority. Logging on now may be easier, but your banking is still reassuringly secure.

HSBC China Online Banking  Accounts Inquiry

All Your Accounts in One View

Enjoy quick, simple access to your global and local accounts – helping you manage your money more easily. 

HSBC China Online Banking  Move Money

Move Money

Our new move money feature will replace the transfer / FX and FCY / CNY conversion, making it simpler for you to move money between all your accounts – local and international. 

General customers

400-820-3090

Please dial China country code +86 if you are calling from overseas

Public Website

Our revamped public website is refreshed with a more modern look and feel, and has optimised functionality for you to enjoy a better cross-device experience.

HSBC China Public Website Resposiveness to multiple  devices

Full responsiveness to multiple devices

The new website is designed fully responsive, providing a consistent experience for visitors across desktop, mobile, and tablet devices.

HSBC China Public Website Personalised page setup

Personalised page setup

Content on our pages has been rewritten to be simpler, follow a clear structure, and be easier for you to understand. Meanwhile, based on your preference, we will be able to display to you more relevant Marketing promotions the home page.

HSBC China Public Website  Omni-channel Communication

Omni-channel communication

The website has been developed to introduce communication via multiple channels.  You can reach us via either call center, by searching for branch locations nearby, or making an online appointment. Moreover, from the new website, you can connect to Online Banking, WeChat service account or mobile banking in one-step to easily manage your wealth.

Insurance Online Platform

Insurance Online Platform is now live!

Now you can enjoy conveniently access insurance products, wherever life takes you.

HSBC China "AXATP" Smart Elite Traveller Plan

Giving customers more choice, starting with AXATP Smart Elite Traveller Plan

With the insurance online platform, you can choose the plan and coverage that’s right for you. We're launching our platform with travel insurance AXATP Smart Elite Traveller Plan as the first product, with more to come!

HSBC China  Insurance Online Platform

Simple and easy application from start to finish

Log on to your Personal Internet Banking account and go to Product Centre to enter the insurance online platform. Click “Apply Now” then complete your purchase on the insurance partner’s site. 

HSBC China Insurance  Internet  platform  Product  Information

Detailed product information you can access easily

Get all the information and product details you need on the platform without having to visit a branch.  

Disclaimer:

AXATP Smart Elite Traveller Plan is issued and managed by AXATP Insurance Company Limited (AXATP), HSBC Bank (China) Company Limited (HSBC) serves as a third-party online information platform, and assumes no responsibility for sales, underwriting, claims, and after-sales service of the product, with these to be covered by the aforementioned insurance company.

Click to learn more about our multi-platform digital service

Above content is for reference only, please refer to exact platforms and pages for detailed functions and settings.