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HSBC Customer Relationship Reward Points Program

Rewarding points

HSBC customer relationship reward points program

Each and every step of life holds power, no matter how small it may be, as they combined will lead to your prosperous life. HSBC customer relationship reward points program, attends to your steps together with HSBC; records every footprint in your life, and celebrates the very moments when you mark one after another milestone.

2018 reward points mechanism*

*The Reward Points Mechanism comes into and will remain in effectiveness from June 15, 2018 to December 31, 2018 (collectively, the "effective period"). This Reward Points Program only applies to personal account opened in the Bank.

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Member-Get-Member Programme  (Chinese only)

  • Reward points for information completion
  • Reward points for customer needs fulfillment
  • Reward points for asset holding6
  • Reward points for customer relationship enhancement
  • Reward points for loyalty
  • Reward points for Member-Get-Member
  • Reward points for digital channels
  • Rewards for Corporate Employee Privilege Scheme referrals19

Reward points for information completion

Point category (points)

Rewards for information completion

(For any one of the items, points are rewarded only once throughout the year. An eligible customer will obtain the reward points in the month next to the month when he/she completes any of the items below for the first time within a year. The customer who has been eligible before this year will not obtain the reward points of corresponding item.)

2,500

1) Activate and successfully log-on to HSBC Personal Internet Banking within the first calendar month of banking account opening.

2,500

2) A valid mobile phone number and email address are recorded with the Bank, and allow the Bank to send information on marketing activities about related services through SMS and Email1.

2,500

3) Activate and successfully log-on to HSBC mobile banking APP within the first calendar month of banking account opening.

2,500

4) Follow HSBC official account on WeChat ("HSBCWeBanking") and complete linking HSBC official WeChat account to your Bank account within first calendar month of banking account opening.

10,000

5) Meet the requirement of CDD (Customer Due Diligence), and complete customer information updating within 55 days after receiving the notification from the Bank2.

5,000

6) Meet the requirement of CDD, and complete customer information updating within 56 to 95 days after receiving the notification from the Bank2.

Reward points for information completion

Point category (points)

2,500

Rewards for information completion

(For any one of the items, points are rewarded only once throughout the year. An eligible customer will obtain the reward points in the month next to the month when he/she completes any of the items below for the first time within a year. The customer who has been eligible before this year will not obtain the reward points of corresponding item.)

1) Activate and successfully log-on to HSBC Personal Internet Banking within the first calendar month of banking account opening.

Point category (points)

2,500

Rewards for information completion

(For any one of the items, points are rewarded only once throughout the year. An eligible customer will obtain the reward points in the month next to the month when he/she completes any of the items below for the first time within a year. The customer who has been eligible before this year will not obtain the reward points of corresponding item.)

2) A valid mobile phone number and email address are recorded with the Bank, and allow the Bank to send information on marketing activities about related services through SMS and Email1.

Point category (points)

2,500

Rewards for information completion

(For any one of the items, points are rewarded only once throughout the year. An eligible customer will obtain the reward points in the month next to the month when he/she completes any of the items below for the first time within a year. The customer who has been eligible before this year will not obtain the reward points of corresponding item.)

3) Activate and successfully log-on to HSBC mobile banking APP within the first calendar month of banking account opening.

Point category (points)

2,500

Rewards for information completion

(For any one of the items, points are rewarded only once throughout the year. An eligible customer will obtain the reward points in the month next to the month when he/she completes any of the items below for the first time within a year. The customer who has been eligible before this year will not obtain the reward points of corresponding item.)

4) Follow HSBC official account on WeChat ("HSBCWeBanking") and complete linking HSBC official WeChat account to your Bank account within first calendar month of banking account opening.

Point category (points)

10,000

Rewards for information completion

(For any one of the items, points are rewarded only once throughout the year. An eligible customer will obtain the reward points in the month next to the month when he/she completes any of the items below for the first time within a year. The customer who has been eligible before this year will not obtain the reward points of corresponding item.)

5) Meet the requirement of CDD (Customer Due Diligence), and complete customer information updating within 55 days after receiving the notification from the Bank2.

Point category (points)

5,000

Rewards for information completion

(For any one of the items, points are rewarded only once throughout the year. An eligible customer will obtain the reward points in the month next to the month when he/she completes any of the items below for the first time within a year. The customer who has been eligible before this year will not obtain the reward points of corresponding item.)

6) Meet the requirement of CDD, and complete customer information updating within 56 to 95 days after receiving the notification from the Bank2.

1.A customer shall provide his/her valid mobile phone number and email address by completing Personal Customer Information/Sole Account Opening Application Form or update the number or address by completing Change of Address and/or Customer Information Instructions Form (For Personal Accounts Only). The mobile phone number provided shall be valid and reachable in Mainland China.

2.If customer information updating requested by the Bank is only for the need of CDD, the completion time of 55 or 95 days is calculated on calendar day.

Reward points for customer needs fulfillment

Point category (points)

Reward for customer needs fulfillment

(For any one of the items, points are rewarded only once throughout the year. An eligible customer will obtain the reward points in the month next to the month when he/she completes any of the items below for the first time within a year.)

10,000

Risk assessment needs:

The customer completes for the first time or updates RPQ (Risk Profiling Questionnaire).

15,000

Insurance review needs3:

The customer completes insurance policy yearly review for the first time.

30,000

30,000

30,000

30,000

30,000

Wealth management needs4:

1) Family protection

2) Children's education

3) Retirement plan

4) Wealth management and appreciation

5) Property heritage

25,000

25,000

25,000

Retail banking needs5:

6) Life style

7) Property investment

8) Basic banking services

Reward points for customer needs fulfillment

Point category (points)

10,000

Reward for customer needs fulfillment

(For any one of the items, points are rewarded only once throughout the year. An eligible customer will obtain the reward points in the month next to the month when he/she completes any of the items below for the first time within a year.)

Risk assessment needs:

The customer completes for the first time or updates RPQ (Risk Profiling Questionnaire).

Point category (points)

15,000

Reward for customer needs fulfillment

(For any one of the items, points are rewarded only once throughout the year. An eligible customer will obtain the reward points in the month next to the month when he/she completes any of the items below for the first time within a year.)

Insurance review needs3:

The customer completes insurance policy yearly review for the first time.

Point category (points)

30,000

30,000

30,000

30,000

30,000

Reward for customer needs fulfillment

(For any one of the items, points are rewarded only once throughout the year. An eligible customer will obtain the reward points in the month next to the month when he/she completes any of the items below for the first time within a year.)

Wealth management needs4:

1) Family protection

2) Children's education

3) Retirement plan

4) Wealth management and appreciation

5) Property heritage

Point category (points)

25,000

25,000

25,000

Reward for customer needs fulfillment

(For any one of the items, points are rewarded only once throughout the year. An eligible customer will obtain the reward points in the month next to the month when he/she completes any of the items below for the first time within a year.)

Retail banking needs5:

6) Life style

7) Property investment

8) Basic banking services

3.The customer who has any insurance policy can have a finance and protection gap analysis on protection category of holding policy, taking into consideration of current personal or family needs, with a relationship manager. The fulfillment of insurance review needs should be evidenced by the records in the Bank's system.

4.Fulfillment of any of the Wealth Management Needs subjects to the Strategic Financial Plan signed by the customer in the Bank.

5.Fulfillment of Retail Banking Needs subjects to the completion of the following transactions by the customer with the Bank:

(1)Fulfillment of life style needs: The customer fulfills his/her life style needs in connection with travelling or healthcare through the Bank. The fulfillment of needs should be evidenced by the Bank's SMS confirmation.

(2)Fulfillment of property investment needs: The customer executes a Real Property Mortgage Loan Agreement with the Bank and loan drawdown is made. The fulfillment of such needs should be evidenced by the transaction records in the Bank's system.

(3)Fulfillment of basic banking services needs: The customer completes any transaction with the Bank for RMB and foreign exchange settlement, or foreign currencies settlement. The fulfillment of such needs should be evidenced by the transaction records in the Bank's system.

Reward points for asset holding6

Point category (points)

Rewards for asset holding
(Each customer can be rewarded up to four times throughout the year. An eligible customer will obtain the corresponding reward points in the month following the end of each quarter of this year.)

The customer holds two or more asset types on the last business day of each quarter.

5,000

Two types

10,000

Three types

15,000

Four or more types

Reward points for asset holding6

Point category (points)

5,000

Rewards for asset holding
(Each customer can be rewarded up to four times throughout the year. An eligible customer will obtain the corresponding reward points in the month following the end of each quarter of this year.)

The customer holds two or more asset types on the last business day of each quarter.

Two types

Point category (points)

10,000

Rewards for asset holding
(Each customer can be rewarded up to four times throughout the year. An eligible customer will obtain the corresponding reward points in the month following the end of each quarter of this year.)

The customer holds two or more asset types on the last business day of each quarter.

Three types

Point category (points)

15,000

Rewards for asset holding
(Each customer can be rewarded up to four times throughout the year. An eligible customer will obtain the corresponding reward points in the month following the end of each quarter of this year.)

The customer holds two or more asset types on the last business day of each quarter.

Four or more types

6.For the purpose of granting rewards for asset holding, assets are divided into the following five types:

(1) Deposits – include demand and term deposits;

(2) Structured wealth management products – include structured investment products (CPI/PCPI), Enhanced Yield Investment (EYI) and Dual Currency Investment (DCI);

(3) Funds & bonds – include Overseas Investment Plan- Offshore Fund (QDII Fund), Overseas Investment Plan- Offshore Bond (QDII Bond), Local Trust (local UT) and recognized Hong Kong Fund under MRF distributed by the Bank;

(4) Insurance products – life insurance products distributed by the Bank;

(5) Personal real property mortgage loan – the customer executes a Real Property Mortgage Loan Agreement with the Bank and loan drawdown is made; and there is no default by the customer under the Real Property Mortgage Loan Agreement.

Reward points for customer relationship enhancement

Point category (points)

Rewards for customer relationship enhancement

(Points are rewarded once for each item throughout the year. An eligible customer will obtain the corresponding reward points in the month next to the month when specific conditions for customer relationship enhancement are fulfilled for the first time in the year. For any one of the items, the customer who has been eligible before this year will not obtain the reward points of corresponding item.)

40,000

The daily average balance (calculated on monthly basis) in all accounts totally held by a customer with the Bank equals to or above RMB1 million (or equivalent in foreign currency) for the first time but less than RMB3 million (or equivalent in foreign currency) and such balance is maintained for 3 consecutive months.

50,000

The daily average balance (calculated on monthly basis) in all accounts totally held by a customer with the Bank equals to or above RMB3 million (or equivalent in foreign currency) for the first time but less than RMB6.2 million (or equivalent in foreign currency) and such balance is maintained for 3 consecutive months.

100,000

The daily average balance (calculated on monthly basis) in all accounts totally held by a customer with the Bank equals to or above RMB6.2 million (or equivalent in foreign currency) for the first time and such balance is maintained for 3 consecutive months.

Reward points for customer relationship enhancement

Point category (points)

40,000

Rewards for customer relationship enhancement

(Points are rewarded once for each item throughout the year. An eligible customer will obtain the corresponding reward points in the month next to the month when specific conditions for customer relationship enhancement are fulfilled for the first time in the year. For any one of the items, the customer who has been eligible before this year will not obtain the reward points of corresponding item.)

The daily average balance (calculated on monthly basis) in all accounts totally held by a customer with the Bank equals to or above RMB1 million (or equivalent in foreign currency) for the first time but less than RMB3 million (or equivalent in foreign currency) and such balance is maintained for 3 consecutive months.

Point category (points)

50,000

Rewards for customer relationship enhancement

(Points are rewarded once for each item throughout the year. An eligible customer will obtain the corresponding reward points in the month next to the month when specific conditions for customer relationship enhancement are fulfilled for the first time in the year. For any one of the items, the customer who has been eligible before this year will not obtain the reward points of corresponding item.)

The daily average balance (calculated on monthly basis) in all accounts totally held by a customer with the Bank equals to or above RMB3 million (or equivalent in foreign currency) for the first time but less than RMB6.2 million (or equivalent in foreign currency) and such balance is maintained for 3 consecutive months.

Point category (points)

100,000

Rewards for customer relationship enhancement

(Points are rewarded once for each item throughout the year. An eligible customer will obtain the corresponding reward points in the month next to the month when specific conditions for customer relationship enhancement are fulfilled for the first time in the year. For any one of the items, the customer who has been eligible before this year will not obtain the reward points of corresponding item.)

The daily average balance (calculated on monthly basis) in all accounts totally held by a customer with the Bank equals to or above RMB6.2 million (or equivalent in foreign currency) for the first time and such balance is maintained for 3 consecutive months.

Reward points for loyalty

Point category (points)

Rewards for loyalty

(Qualification/anniversary reward is granted once throughout the year. An eligible customer will obtain the corresponding reward points in the month following (1) the month when he/she becomes "Jade customer"/ "Premier customer"/ "Advance customer" for the first time in the year; or (2) the specific anniversary month of account opening.)

250,000

Become Jade customer for the first time7

250,000

The third anniversary of account opening as an eligible Jade Customer8

400,000

The fifth anniversary of account opening as an eligible Jade Customer8

500,000

The tenth anniversary of account opening as an eligible Jade Customer8

25,000

Qualify for Premier customer for the first time9

25,000

The third anniversary of account opening as a Qualified Premier Customer10

40,000

The fifth anniversary of account opening as a Qualified Premier Customer10

50,000

The tenth anniversary of account opening as a Qualified Premier Customer10

7,500

Qualify for Advance customer for the first time10

7,500

The third anniversary of account opening as a Qualified Advance Customer10

15,000

The fifth anniversary of account opening as a Qualified Advance Customer12

25,000

The tenth anniversary of account opening as a Qualified Advance Customer12

Reward points for loyalty

Point category (points)

250,000

Rewards for loyalty

(Qualification/anniversary reward is granted once throughout the year. An eligible customer will obtain the corresponding reward points in the month following (1) the month when he/she becomes "Jade customer"/ "Premier customer"/ "Advance customer" for the first time in the year; or (2) the specific anniversary month of account opening.)

Become Jade customer for the first time7

Point category (points)

250,000

Rewards for loyalty

(Qualification/anniversary reward is granted once throughout the year. An eligible customer will obtain the corresponding reward points in the month following (1) the month when he/she becomes "Jade customer"/ "Premier customer"/ "Advance customer" for the first time in the year; or (2) the specific anniversary month of account opening.)

The third anniversary of account opening as an eligible Jade Customer8

Point category (points)

400,000

Rewards for loyalty

(Qualification/anniversary reward is granted once throughout the year. An eligible customer will obtain the corresponding reward points in the month following (1) the month when he/she becomes "Jade customer"/ "Premier customer"/ "Advance customer" for the first time in the year; or (2) the specific anniversary month of account opening.)

The fifth anniversary of account opening as an eligible Jade Customer8

Point category (points)

500,000

Rewards for loyalty

(Qualification/anniversary reward is granted once throughout the year. An eligible customer will obtain the corresponding reward points in the month following (1) the month when he/she becomes "Jade customer"/ "Premier customer"/ "Advance customer" for the first time in the year; or (2) the specific anniversary month of account opening.)

The tenth anniversary of account opening as an eligible Jade Customer8

Point category (points)

25,000

Rewards for loyalty

(Qualification/anniversary reward is granted once throughout the year. An eligible customer will obtain the corresponding reward points in the month following (1) the month when he/she becomes "Jade customer"/ "Premier customer"/ "Advance customer" for the first time in the year; or (2) the specific anniversary month of account opening.)

Qualify for Premier customer for the first time9

Point category (points)

25,000

Rewards for loyalty

(Qualification/anniversary reward is granted once throughout the year. An eligible customer will obtain the corresponding reward points in the month following (1) the month when he/she becomes "Jade customer"/ "Premier customer"/ "Advance customer" for the first time in the year; or (2) the specific anniversary month of account opening.)

The third anniversary of account opening as a Qualified Premier Customer10

Point category (points)

40,000

Rewards for loyalty

(Qualification/anniversary reward is granted once throughout the year. An eligible customer will obtain the corresponding reward points in the month following (1) the month when he/she becomes "Jade customer"/ "Premier customer"/ "Advance customer" for the first time in the year; or (2) the specific anniversary month of account opening.)

The fifth anniversary of account opening as a Qualified Premier Customer10

Point category (points)

50,000

Rewards for loyalty

(Qualification/anniversary reward is granted once throughout the year. An eligible customer will obtain the corresponding reward points in the month following (1) the month when he/she becomes "Jade customer"/ "Premier customer"/ "Advance customer" for the first time in the year; or (2) the specific anniversary month of account opening.)

The tenth anniversary of account opening as a Qualified Premier Customer10

Point category (points)

7,500

Rewards for loyalty

(Qualification/anniversary reward is granted once throughout the year. An eligible customer will obtain the corresponding reward points in the month following (1) the month when he/she becomes "Jade customer"/ "Premier customer"/ "Advance customer" for the first time in the year; or (2) the specific anniversary month of account opening.)

Qualify for Advance customer for the first time10

Point category (points)

7,500

Rewards for loyalty

(Qualification/anniversary reward is granted once throughout the year. An eligible customer will obtain the corresponding reward points in the month following (1) the month when he/she becomes "Jade customer"/ "Premier customer"/ "Advance customer" for the first time in the year; or (2) the specific anniversary month of account opening.)

The third anniversary of account opening as a Qualified Advance Customer10

Point category (points)

15,000

Rewards for loyalty

(Qualification/anniversary reward is granted once throughout the year. An eligible customer will obtain the corresponding reward points in the month following (1) the month when he/she becomes "Jade customer"/ "Premier customer"/ "Advance customer" for the first time in the year; or (2) the specific anniversary month of account opening.)

The fifth anniversary of account opening as a Qualified Advance Customer12

Point category (points)

25,000

Rewards for loyalty

(Qualification/anniversary reward is granted once throughout the year. An eligible customer will obtain the corresponding reward points in the month following (1) the month when he/she becomes "Jade customer"/ "Premier customer"/ "Advance customer" for the first time in the year; or (2) the specific anniversary month of account opening.)

The tenth anniversary of account opening as a Qualified Advance Customer12

7.Only applicable to Premier customer who qualifies for "Jade customer" in 2018. A Premier customer will have a chance to be invited to be a "Jade customer" if the daily average balance (calculated on monthly basis) in all accounts totally held by him/her with the Bank equals to or above RMB 6,200,000 (or equivalent in foreign currency) and such balance is maintained for 3 consecutive months.

8.Jade customer will obtain the reward points in the next month of the third/fifth/tenth anniversary of becoming for the first time a Jade customer if the customer is still a Jade customer in anniversary month, and maintains daily average balance (calculated on monthly basis) in all accounts totally with the Bank which equals to or above the applicable minimum total account balance as determined by the Bank from time to time (currently, the minimum total account balance is RMB6,200,000 or equivalent in foreign currency).

9.Only applicable to customer who has already had account and was unqualified as Premier customer before the effective period.

"Qualified Premier customer" means the customer maintains a daily average balance (calculated on monthly basis) in all accounts totally with the Bank which equals to or above the applicable minimum total account balance as determined by the Bank from time to time. Currently, the minimum total account balance is RMB 500,000 (or equivalent in foreign currency), please refer to Tariff of Accounts and Services for Personal Customers as modified and updated from time to time by the Bank.

10.Premier customer will obtain the reward points in the next month of the third/fifth/tenth anniversary month of being a qualified Premier customer.

11.Only applicable to customer who has already had account before the effective period and becomes qualified during the effective period for the first time.

"Qualified Advance customer" means the customer maintains a daily average balance (calculated on monthly basis) in all accounts totally with the Bank which equals to or above the applicable minimum total account balance as determined by the Bank from time to time. Currently, the minimum total account balance is RMB 100,000 (or equivalent in foreign currency), please refer to Tariff of Accounts and Services for Personal Customers as modified and updated from time to time by the Bank.

12.Advance customer will obtain the reward points in the next month of the third/fifth/tenth anniversary month of being a qualified Advance customer.

Reward points for Member-Get-Member

Point category (points)

Rewards for Member-Get-Member

(An eligible customer will obtain the corresponding reward points in the next month upon a successful referral during the year.)

40,000

Both referrer and referee for each new Qualified Advance Customer13.

100,000

Both referrer and referee for each new Qualified Premier Customer13.

250,000 or 100,000

Referrer for each (but capped at three) new Qualified Real Property Mortgage Loan Customer14.

Reward points for Member-Get-Member

Point category (points)

40,000

Rewards for Member-Get-Member

(An eligible customer will obtain the corresponding reward points in the next month upon a successful referral during the year.)

Both referrer and referee for each new Qualified Advance Customer13.

Point category (points)

100,000

Rewards for Member-Get-Member

(An eligible customer will obtain the corresponding reward points in the next month upon a successful referral during the year.)

Both referrer and referee for each new Qualified Premier Customer13.

Point category (points)

250,000 or 100,000

Rewards for Member-Get-Member

(An eligible customer will obtain the corresponding reward points in the next month upon a successful referral during the year.)

Referrer for each (but capped at three) new Qualified Real Property Mortgage Loan Customer14.

13.Both referrer and referee for a successful referral will be granted the corresponding reward points.

14.Only referrer with a successful referral will be granted the reward points. If the new Qualified Real Property Mortgage Customer also qualifies for a Premier/Advance customer, the referrer will still be rewarded 250,000 points (i.e., the reward points for successful referral of a Qualified Premier/Advance Customer will not be accumulated). Each referrer can accumulate up to 750,000 reward points for referrals of three or more new Qualified Real Property Mortgage Customers in each calendar year.

"Qualified Real Property Mortgage Loan Customer" refers to a customer who holds no account with the Bank before the referral, enters into the Real Property Mortgage Loan Agreement with the Bank and completes loan drawdown.

If the loan amount equals to or above RMB1,000,000 (or equivalent in foreign currency), the reward is 250,000 points;

If the loan amount equals to or above RMB400,000 (or equivalent in foreign currency) but less than RMB1,000,000 (or equivalent in foreign currency), the reward is 100,000 points.

Reward points for digital channels

Point category (points)

Rewards for digital channels

(Each customer can be rewarded up to four times throughout the year. An eligible customer will obtain the corresponding reward points in the month following the end of each quarter of this year.)

2,500

Log-on any digital channels15 for at least once in each of the calendar month in each quarter.

Reward points for digital channels

Point category (points)

2,500

Rewards for digital channels

(Each customer can be rewarded up to four times throughout the year. An eligible customer will obtain the corresponding reward points in the month following the end of each quarter of this year.)

Log-on any digital channels15 for at least once in each of the calendar month in each quarter.

15.Our digital channels includes: personal internet banking GSP, mobile banking app Mobile-Z, and WeChat service account "HSBCeBanking".

Rewards for Corporate Employee Privilege Scheme referrals19

Point Category (Points)

Rewards for Corporate Employee Privilege Scheme referrals

(Customers who complete the referral within this calendar year will receive their points the following month should all conditions be satisfied.)

 

12,000

Eligible referrer16 of HSBC Advance under CEPS for every successful referral of 1 colleague17 .

30,000

Eligible referrer16 of HSBC Premier under CEPS for every successful referral of 1 colleague18.

Rewards for Corporate Employee Privilege Scheme referrals19

Point Category (Points)

12,000

Rewards for Corporate Employee Privilege Scheme referrals

(Customers who complete the referral within this calendar year will receive their points the following month should all conditions be satisfied.)

 

Eligible referrer16 of HSBC Advance under CEPS for every successful referral of 1 colleague17 .

Point Category (Points)

30,000

Rewards for Corporate Employee Privilege Scheme referrals

(Customers who complete the referral within this calendar year will receive their points the following month should all conditions be satisfied.)

 

Eligible referrer16 of HSBC Premier under CEPS for every successful referral of 1 colleague18.

16. Referrers and referees under CEPS must be working for the same employer. Only the referrer who successfully refers a colleague is eligible for reward points.

17. An eligible Advance customer under CEPS is a person who fulfills these conditions: 

(1) Opens an Advance account at HSBC (China); 

(2) Uses the new Advance account as a salary account; 

(3) Fills out the “Corporate Employee Privilege Scheme (CEPS) – Application for HSBC Special Privilege“ form and provides all required supporting documents;

(4) Receives a salary payment in the new Advance account within 3 months from its opening. 

18. An eligible Premier customer under CEPS is a person who fulfills these conditions:

(1) Opens a Premier account at HSBC (China);

(2) Uses the new Premier account as a salary account;

(3) Fills out the “Corporate Employee Privilege Scheme (CEPS) – Application for HSBC Special Privilege” form and provides all required supporting documents;

(4) Receives a salary payment in the new Premier account within 3 months from its opening. 

19. CEPS referral rewards can only be applied for online. Referrers should visit our official WeChat account “HSBC China WeChat Service Account” and complete the application process online through the Member-Get-Member Programme. Paper applications will not be accepted.

 

Designated gift redemption website, reward points enquiry and redemption

The HSBC customer relationship reward points can be redeemed uniformly on the Bank's Reward Mall. If a customer also holds a credit card with the Bank at the same time, the accumulated credit card points can be merged with this customer relationship reward points for redemption. The customer can log on the Bank's Reward Mall, and enquire points or redeem favorite gifts after registration.

For more information of the HSBC Customer Relationship Reward Points Program, please contact your relationship manager. And you can also call 400-820-8828 (Premier) / 400-820-8878 (Advance) or browse the website.