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Mandatory information

Important Notices

Dear Customer,

HSBC +1-908-PREMIER emergency hotline will be demised from 30 Jun 2018. For any enquiries, you can refer to HSBC website www.hsbc.com.cn or call our premier hotline 400-820-8828. You can also refer to back of your HSBC debit card for more detail information. Thanks for your understanding and support!

                                                                                                                                                                                            HSBC Bank (China) Company Limited

                                                                                                                                                                                                                                 5, June, 2018

From Aug 6th. 2017, the single transfer limit for cross-bank payment via digital channel (include online banking, mobile banking and WeChat service account) will be increased to 500,000. At the same time,  for CNY 3rd party transfer within HSBC China and CNY Interbank Transfer, the daily transfer times limit will be decreased to 10. The single transfer limit will be subject to the daily transfer limit you set up via online banking. If the daily transfer limit and daily transfer times needs to be adjusted, you can log on your online banking to update it.

Product Risk Rating for Investment Products and Investment Linked Insurance Products will be updated on 17 July 2017
To provide better product solutions to meet customers' needs, the product risk rating for investment products and insurance products are reviewed and updated on regular basis. With effect from 17July2017, product risk rating for some investment and insurance products will be updated. For the latest product risk rating, please refer to HSBC public website: <https://personal.hsbc.com.cn/> or for HSBC Premier customers, please contact your relationship manager or HSBC Premier Hotline <400-820-8828>, for HSBC Advance customers, please contact the HSBC Advance Hotline <400-820-8878>, for other personal customers, please contact Customer Service Hotline <400-820-3090> (Please dial China country code +86 if you are calling from overseas).
From 26 June 2017, the third-party transfer limit of digital channels has been increased to CNY 1million for non-designated payee and CNY 2million for the pre-designated payee. You can set your limit in 'Manage internet banking limit' in Online Banking or submit an application form in our branches.

Find out more about important notices, HSBC's privacy & security policies, hyperlink policy, terms of use of this website and system maintenance information. 

From April 30, 2017, the ‘CNY 3rd party transfer within HSBC China’ and ‘CNY Interbank Transfer’ via Online Banking, Mobile Banking and WeChat Banking will be subject to the daily transfer counts. If it needs to be adjusted, you can log on your Online Banking and enter the 'Adjust the online banking transaction limit' page to update it.

This is the notification of update on tariff of accounts and services for personal customers and it will come into effect on 9 May 2018.

This is the notification of update to Phone Banking Service General Terms And Conditions and it will come into effect on 1 March 2017.

Please be advised that the tariff of accounts and services for Small Business Banking has been udpated.

From 28 November , 2016, the service hours of online FCY/CNY conversion has been adjusted to 9:30AM-6:00PM, Monday to Friday each working day. The service hours of online FCY/FCY trading will be adjusted to 7/24.  [28 November, 2016]

With Deposit Insurance you can protect your deposit. This plan introduces a deposit-insurance system, aimed at providing adequate protection to depositors. 

*You will leave hsbc.com.cn by clicking non-HSBC links. Those links may allow you to access other websites. Please read the linked websites' terms and conditions. HSBC has no control over non-HSBC websites and is not liable for your use of them.