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FAQs: Mobile Banking

Frequently asked questions related to HSBC China’s Mobile Banking service.

Is the Mobile Banking app secure?

HSBC Online Banking provides a high level of security whether you log on using a desktop computer or a mobile device. However, it is always your responsibility to take all reasonable precautions to prevent the fraudulent use of your security information.

What permissions does HSBC Mobile Banking app ask for?

The HSBC Mobile Banking app is available in numerous countries – some app permissions, although requested, may not be used in your country.

The Android operating system requires you to accept all of these permissions regardless of whether or not you use these features within the HSBC Banking app:

  • Contacts - this allows the app to access your contacts so that you can make a payment to people in your address book using their phone number. This feature only applies to customers who activate Paym in the UK or INTERAC e-Transfer in Canada. For all other customers the app does not access your contacts.
  • Wi-Fi Connection information - this gives the app full network access, and allows it to view Wi-Fi and network connections. The app uses these to check your connection to enable access to HSBC's system.
  • Network communication - this allows the app to control Near-Field Communications (NFC) which is required for Mobile Payments.
  • Device ID & Call information - this allows the app to read the phone's status and identity for security and verification purposes and to dial HSBC directly from within the app.
  • Device controls - this allows the app to take pictures, videos and control vibration. This enables banking features such as remote cheque deposit (not currently available in all countries).
  • Location - this feature can obtain your rough and exact location information via GPS to provide special offers and find a nearby branch or ATM (not currently available in all countries). Your location information is only used temporarily by the app and is not stored on our systems or within the app on your device.
  • System tools - this activates the app once your device is on and enables the app to close other apps for a secure usage to protect your confidential information.
  • For the HSBC Mobile Banking app to work on your iOS devices, you can choose whether to accept or reject any of the following permissions:
  • Push notification - this request allows HSBC to send push notifications to your device. We currently do not offer push notifications in all countries.
  • Current location - this feature can obtain your rough and exact location information via GPS to provide special offers and find a nearby branch or ATM (not currently available in all countries). Your location information is only used temporarily by the app and is not stored on our systems or within the app on your device.
  • Contacts - this allows the app to access your contacts so that you can make a payment to people in your address book using their phone number. This feature only applies to customers who activate Paym in the UK or INTERAC e-Transfer in Canada. For all other customers the app does not access your contacts.

What devices does this app work with?

HSBC Mobile Banking supports iOS and Android devices.

  • iOS 6.0 or later
  • Android 2.3 and later

Will this app work on my tablet?

HSBC Mobile Banking is now optimised for Apple iPad. The app can be used on Android tablets. However, it is not fully optimised for all devices.

For more information, please refer to the Frequently asked questions page.

Disclaimer

  1. These FAQs are intended to provide an overview of the information on issues related to financial products or services, or regulatory requirements faced when undertaking financial activity in mainland China. Due to the diversity and  complexity of financial products/services and local regulatory environment, these FAQs can only provide an outline of the issues. The information is provided for your reference only, and shall not be construed as legal, financial or any other professional advice. HSBC makes no guarantee, representation or warranty and accepts no responsibility for the accuracy updatedness and/or completeness of the information. (Latest update in Nov. 2016)
  2. Android™ is a trademark of Google Inc.
  3. Apple, the Apple logo, and iPhone are trademarks of Apple Inc, registered in the US and other countries. App Store is a service mark of Apple Inc.
  4. Baidu APP is a trademark of Baidu Inc.