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Contact HSBC

It’s easy to get in touch with HSBC China. Choose the service you need and the way you want to contact us.

We are delighted to be at your service, whether you want to open an account, consult wealth management or learn more about loan services. Please feel free to contact us for help in any of the following ways.

We will reply to you within two working days of receiving your message.

Email

You can email us at hsbcaoc@hsbc.com.cn

General enquiries

HSBC Premier customers

+86 400-820-8828

Service Hours: 24 hours

 

HSBC Advance Customers

+86 400-820-8878

Service Hours: 24 hours

 

Other customers

+86 400-820-3090

Service Hours: Monday - Friday 8:30am - 5:30pm (Excluding public holidays)

 

HSBC Fusion Small Enterprise Support Service

+86 400-820-1177

Service Hours: 

Monday - Friday 9:00am - 7:00pm 

Saturday 9:00am - 4:00pm

WeChat Service Account

Please scan the following QR code to follow the official service account of HSBC China.

Scan this QR code to follow the official HSBC China Service Account

If you have an enquiry about your banking transactions, please feel free to contact us. We will look into your issue and reply to you as soon as possible.

Email

You can email us at hsbcaoc@hsbc.com.cn

General enquiries

HSBC Premier customers

+86 400-820-8828

Service Hours: 24 hours

 

HSBC Advance Customers

+86 400-820-8878

Service Hours: 24 hours

 

Other customers

+86 400-820-3090

Service Hours: Monday - Friday 8:30am - 5:30pm (Excluding public holidays)

 

HSBC Fusion Small Enterprise Support Service

+86 400-820-1177

Service Hours: 

Monday - Friday 9:00am - 7:00pm 

Saturday 9:00am - 4:00pm

WeChat Service Account

You can scan the following QR Code to follow the offical service account of HSBC China.

 

Scan this QR code to follow the official HSBC China Service Account

We look forward to hearing from you. Your feedback and advice will help us improve and provide you with better services in the future.

We will reply to you within two working days of receiving your message.

Email

You can email us at hsbcaoc@hsbc.com.cn

General enquiries

HSBC Premier customers

+86 400-820-8828

Service Hours: 24 hours

 

HSBC Advance Customers

+86 400-820-8878

Service Hours: 24 hours

 

Other customers

+86 400-820-3090

Service Hours: Monday - Friday 8:30am - 5:30pm (Excluding public holidays)

 

HSBC Fusion Small Enterprise Support Service

+86 400-820-1177

Service Hours: 

Monday - Friday 9:00am - 7:00pm 

Saturday 9:00am - 4:00pm

WeChat Service Account

Please scan the following QR Code to follow the official service account of HSBC China.

Scan this QR code to follow the official HSBC China Service Account

HSBC is committed to providing the best customer service possible. If you do have a complaint, please get in touch with us we will reply to you within two working days.

Call us

HSBC Premier customers

+86 400-820-8828

Service Hours: 24 hours

 

HSBC Advance Customers

+86 400-820-8878

Service Hours: 24 hours

 

Other customers

+86 400-820-3090

Service Hours: Monday - Friday 8:30am - 5:30pm (Excluding public holidays)

 

HSBC Fusion Small Enterprise Support Service

+86 400-820-1177

Service Hours: 

Monday - Friday 9:00am - 7:00pm 

Saturday 9:00am - 4:00pm

Email us

You can email us at hsbcaoc@hsbc.com.cn. However, if you wish to discuss details of your accounts, we recommend you to write to us through the secure message facility in Personal Internet Banking to ensure confidentiality and security.

By mail

Mailing address:

Service Enhance Team; P O Box 200120 – 33 P.R. China

We are delighted to be at your service, whether you want to open an account, consult wealth management or learn more about loan services. Please feel free to contact us for help in any of the following ways.

We will reply to you within two working days of receiving your message.

Email

You can email us at hsbcaoc@hsbc.com.cn

General enquiries

HSBC Premier customers

+86 400-820-8828

Service Hours: 24 hours

 

HSBC Advance Customers

+86 400-820-8878

Service Hours: 24 hours

 

Other customers

+86 400-820-3090

Service Hours: Monday - Friday 8:30am - 5:30pm (Excluding public holidays)

 

HSBC Fusion Small Enterprise Support Service

+86 400-820-1177

Service Hours: 

Monday - Friday 9:00am - 7:00pm 

Saturday 9:00am - 4:00pm

WeChat Service Account

Please scan the following QR code to follow the official service account of HSBC China.

Scan this QR code to follow the official HSBC China Service Account

If you have an enquiry about your banking transactions, please feel free to contact us. We will look into your issue and reply to you as soon as possible.

Email

You can email us at hsbcaoc@hsbc.com.cn

General enquiries

HSBC Premier customers

+86 400-820-8828

Service Hours: 24 hours

 

HSBC Advance Customers

+86 400-820-8878

Service Hours: 24 hours

 

Other customers

+86 400-820-3090

Service Hours: Monday - Friday 8:30am - 5:30pm (Excluding public holidays)

 

HSBC Fusion Small Enterprise Support Service

+86 400-820-1177

Service Hours: 

Monday - Friday 9:00am - 7:00pm 

Saturday 9:00am - 4:00pm

WeChat Service Account

You can scan the following QR Code to follow the offical service account of HSBC China.

 

Scan this QR code to follow the official HSBC China Service Account

We look forward to hearing from you. Your feedback and advice will help us improve and provide you with better services in the future.

We will reply to you within two working days of receiving your message.

Email

You can email us at hsbcaoc@hsbc.com.cn

General enquiries

HSBC Premier customers

+86 400-820-8828

Service Hours: 24 hours

 

HSBC Advance Customers

+86 400-820-8878

Service Hours: 24 hours

 

Other customers

+86 400-820-3090

Service Hours: Monday - Friday 8:30am - 5:30pm (Excluding public holidays)

 

HSBC Fusion Small Enterprise Support Service

+86 400-820-1177

Service Hours: 

Monday - Friday 9:00am - 7:00pm 

Saturday 9:00am - 4:00pm

WeChat Service Account

Please scan the following QR Code to follow the official service account of HSBC China.

Scan this QR code to follow the official HSBC China Service Account

HSBC is committed to providing the best customer service possible. If you do have a complaint, please get in touch with us we will reply to you within two working days.

Call us

HSBC Premier customers

+86 400-820-8828

Service Hours: 24 hours

 

HSBC Advance Customers

+86 400-820-8878

Service Hours: 24 hours

 

Other customers

+86 400-820-3090

Service Hours: Monday - Friday 8:30am - 5:30pm (Excluding public holidays)

 

HSBC Fusion Small Enterprise Support Service

+86 400-820-1177

Service Hours: 

Monday - Friday 9:00am - 7:00pm 

Saturday 9:00am - 4:00pm

Email us

You can email us at hsbcaoc@hsbc.com.cn. However, if you wish to discuss details of your accounts, we recommend you to write to us through the secure message facility in Personal Internet Banking to ensure confidentiality and security.

By mail

Mailing address:

Service Enhance Team; P O Box 200120 – 33 P.R. China