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Help and Support

For any questions not covered here or in our FAQs, get in touch and we’ll be happy to help.

Whether you have a question about our products and services, wish to make a complaint or give us feedback, here's how to get in touch. 

Learn more about how to protect yourself when banking online. Read our 10 top tips to improving online security. 

Need more information? Read FAQs on HSBC China's products and services. 

It’s vital that you talk to us if you’re having trouble repaying your loan. Our Credit Control Services team is here to help you find a solution.

HSBC China has introduced the new Security Device to ensure internet banking security. If you have lost your Security Device, we can send you a new one by mail within three working days of receiving your request. 

Please be aware that the revised personal account fees and tariffs will come into effect from 23 April 2018.

In our download centre you can access online application forms and other relevant documents for our products and services.

Find out more about important notices, HSBC's privary & security policies, hyperlink policy, terms of use of this website and system maintenance information.